Terms of service

Last updated: 16 September 2026.

Overview

Welcome to Bryan Blue Zone. These terms apply to purchases from our UK online store and your use of this website. Please read them before ordering. “We”, “us” and “our” mean LucidX Limited, trading as Bryan Blue Zone, registered in England and Wales, company number 07251629. Our business and returns address is Flat 4, 79 Southwood Road, London, SE9 3QF, United Kingdom. You can contact us at deon@bryanbluezone.co.uk.

Our shipping policy and refund policy form part of these terms. Our privacy policy explains how we use personal information. Nothing in these terms takes away your statutory consumer rights.

1. Access and accounts

You can purchase using guest checkout. Please provide accurate contact, payment and delivery details, and use a payment method you are authorised to use. If you create an account, keep your login details secure and tell us if you suspect unauthorised use. You are not responsible for activity caused by a failure in our security.

2. Our products

We sell Atsas Silver extra virgin olive oil. The product page describes the bottle size and product details. We take care to describe products accurately. Screen settings may affect how colours appear, but the goods must still match their description, be of satisfactory quality and be fit for their intended purpose.

Changes to product descriptions or availability apply to future orders and do not alter an order we have already accepted without your agreement.

3. Orders

Please check the products, quantity, delivery address and total before submitting your order. Orders are currently limited to 10 bottles per order. If you require more, contact us before ordering.

When you submit an order, you offer to buy the items shown at checkout. Your contract with us is formed when we send an order confirmation confirming acceptance of your order, after payment has been authorised or received. We will send a separate shipping confirmation when your order is dispatched.

If we cannot accept an order because the goods are unavailable, payment cannot be processed, there is an obvious pricing error, the quantity exceeds our stated limit, or we reasonably suspect fraud or unlawful activity, we will explain this and promptly refund any payment taken. We will not substitute goods or change an accepted order's price without your agreement. Your cancellation rights remain available after an order is accepted.

4. Prices and payment

The current price is £75 per bottle, including any applicable UK taxes. UK delivery is charged separately at £3.99 per order, regardless of the number of bottles ordered. One bottle with standard UK delivery therefore totals £78.99. Your full total is displayed at checkout before you pay.

Orders are paid for at checkout using the payment methods offered there. Product prices, delivery charges and promotions may change for future orders. Changes do not increase the amount payable for an order already accepted. Any promotion's conditions will be displayed with the offer.

5. Shipping and delivery

We currently offer delivery to UK addresses. Orders are prepared through our bottled-to-order batch process. Please allow 2–4 weeks from payment to delivery. Bottles are dispatched from the UK. See our shipping policy for delivery details.

If we become aware of a delay, we will contact you with an update. If we cannot deliver within the agreed timeframe, you may contact us to cancel the delayed order and receive a full refund. This is in addition to your statutory delivery rights. We remain responsible for the goods until they are delivered into your physical possession or that of a person you nominate to receive them. Handing a parcel to our courier does not transfer the risk of loss to you.

Contact deon@bryanbluezone.co.uk if your parcel is missing, damaged or incorrect so we can resolve the problem.

6. Cancellation, returns and the 30-day taste guarantee

For eligible online purchases, you may cancel before delivery or within 14 days after delivery without giving a reason, and then return the goods within 14 days of telling us. If one order is delivered in parts, the cancellation period starts when the last bottle is delivered. A clear email cancellation statement is sufficient; the optional cancellation form is in our refund policy. Being bottled to order does not, by itself, remove your cancellation rights.

If you cancel the whole order using your statutory cancellation right, we refund the goods and standard outbound delivery charge. You pay the direct return postage for goods that are not faulty. Opening a sealed food product may remove the statutory change-of-mind cancellation right where it cannot be returned for health protection or hygiene reasons. Rights relating to faulty, damaged or misdescribed goods are unaffected.

Our voluntary 30-day unopened returns policy allows you to notify us within 30 days of delivery and return unused, unopened bottles with their original seals intact within 14 days of notifying us. For voluntary returns outside statutory cancellation rights, we refund the returned bottles' price; original delivery and return postage are not refunded. There is no restocking fee.

Our Connoisseur Cough Clause allows you to taste your first bottle of Atsas Silver. If it does not make you cough, tell us within 30 days of delivery and we refund the price paid for that first bottle. You keep the bottle. One taste-guarantee claim is available per household. Original postage and packaging are not refunded under this voluntary guarantee. These conditions do not restrict remedies you are entitled to by law.

Refunds go to the original payment method without a refund fee. Taste-guarantee refunds are issued within 14 days of your request. Returned goods are refunded within 14 days of our receiving them or evidence of return, whichever is earlier. Undispatched cancelled orders are refunded within 14 days of cancellation. Your payment provider may take additional time to display the refund. The refund policy contains full instructions, the return address and your rights if something is wrong with the goods.

7. Intellectual property

Website text, images, logos and other content belong to us or their respective owners. You may browse the site, share links, and download or print these terms and your order information for your own records. Other copying or commercial use requires the relevant owner's permission, except where permitted by law. These terms do not give you ownership of our or Shopify's trademarks.

8. Third-party tools and links

Our website may link to third-party sites or offer optional third-party tools. Separate terms may apply when you choose to use those services. Read the provider's terms and privacy information before supplying information or making a separate purchase. We remain responsible for fulfilling orders placed with Bryan Blue Zone and for our own acts and omissions.

9. Relationship with Shopify and privacy

Shopify hosts and powers our store. Purchases from this store are made directly with LucidX Limited, trading as Bryan Blue Zone. We, rather than Shopify, are the seller responsible for your order, delivery and refunds. This does not exclude any rights or liabilities that cannot lawfully be excluded.

Our privacy policy explains how we, Shopify and service providers process order and website information, including international transfers where applicable. Shopify's customer privacy policy is available here.

10. Reviews and feedback

Please provide honest feedback and only submit content you have the right to share. Reviews must not contain unlawful, abusive or misleading material or expose someone else's private information. If you submit a review for publication, you allow us to display it with the name you choose to provide and format it for display without changing its meaning. We may remove unlawful content or content that violates these requirements. Do not include confidential information in a public review. Private customer service correspondence is handled under our privacy policy.

11. Errors and changes to the website

We may correct website errors and update information. If an error affects an order, we will contact you to explain the issue and available options. We will not impose a higher price or different goods on an accepted order without your agreement. If we cannot fulfil an order and it is cancelled, we will refund the payment taken.

12. Lawful use and website availability

Please use the website lawfully. Do not misuse payment details, impersonate others, post unlawful content, introduce malware or attempt to bypass security. We may restrict website or account access where reasonably necessary to address fraud, unlawful use or a serious security problem. Any restriction does not remove your rights relating to existing orders or refunds.

We aim to keep the website available, but maintenance or technical issues may interrupt access. We do not sell goods “as is” or exclude the quality standards required by consumer law.

13. Our responsibility

If we breach these terms or fail to use reasonable care and skill, we are responsible for loss or damage that was a foreseeable result. We do not exclude or limit responsibility for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, faulty or misdescribed goods, or any other responsibility that cannot lawfully be excluded. Your statutory remedies are not limited by our voluntary guarantees.

14. Governing law and disputes

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain the mandatory consumer protections that apply where you live and may bring proceedings in your local courts where the law allows. We do not require compulsory arbitration or prevent you from enforcing your consumer rights.

For complaints, email deon@bryanbluezone.co.uk with your order number and a description of the issue so we can try to resolve it.

15. Changes and general terms

We may update these terms for future orders by publishing a revised version with its update date. The terms in effect when your order was accepted apply to that order, unless you agree to a change or a change is required by law. Keep or print a copy for your records.

If a term is found to be unenforceable, the remaining terms continue to apply. Delaying enforcement of a right does not remove that right. Nothing in these terms removes statements or promises that are legally binding on us. If we transfer our obligations to another business, we will notify you and ensure your contractual rights are not reduced.

Contact information

LucidX Limited, trading as Bryan Blue Zone
Company number: 07251629, registered in England and Wales
Business and returns address: Flat 4, 79 Southwood Road, London, SE9 3QF, United Kingdom
Email: deon@bryanbluezone.co.uk